ITIL TICKETING SYSTEM

ITIL enables businesses to handle IT issues and service requests efficiently by assigning clear roles and responsibilities. The primary objective of ITIL service desk software is to continuously improve the way IT support services are delivered. So, what does ITIL include? ITIL includes a set of different processes that can be implemented based on organization’s needs and maturity. Service desk ticketing systems of IT and other functions adopt the best practices of ITIL to streamline their processes and workflows.